A person answers.

Email hello@parahuman.co. That address reaches the people who build Parahuman, and we reply within one business day. There is no ticket portal and no separate account to create.

Within one business day, Monday to Friday. A fix can take longer than that, but you will hear from a person inside that window with what we know and what happens next.

No. Anyone can write to us, including before you sign up and after you close your account. If you are locked out, write from any address and tell us the email you signed up with.

The email on your account, what you expected to happen, what happened instead, roughly when it happened, and a screenshot or the exact error text. For a Slack problem, add the workspace name and the channel. That is usually enough for us to reply with an answer instead of a question.

status.parahuman.co shows live uptime and any incident we have open. If the status page is green and Parahuman still looks wrong for you, write to us, because that is a different problem and we want to know about it.

Both are in the app under Settings, and neither one needs us. Our privacy policy explains what we hold and for how long. If you cannot reach your account, write to us and we will do it for you.

Email hello@parahuman.co with Security in the subject line. Tell us what you found and how to reproduce it. We will confirm that we received it within one business day, and we will not take action against anyone who reports a problem in good faith.